1. What information we collect from You;
2. How and why we collect the Information
3. How the collected information is used
4. How and to whom Health and Me will disclose such information.
1. Information We collect from You
When you access the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You are exclusively culpable for the accuracy of the information and comprehensiveness. You are accountable for revising data in Your Account as well as any documents replicated from HEALTH AND ME or the Health and Me APP and alerting HEALTH AND ME, or a third party designated by HEALTH AND ME, of any errors.
If You are a Patient The Patient Users is required to provide the following information, which such User recognizes and expressly acknowledges is personal information allowing others, including Health and Me, to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
i. Contact data (such as your email address and phone number);
ii. Demographic data (such as your gender, your date of birth and your pin code);
iii.Data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
iv. Insurance data (such as your insurance carrier and insurance plan);
v. Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters).
If You are a Health care Provider Any personally identifiable information of the Doctors listed on the Website is not generated by Health and Me. The Information of registered Doctors or health care providers are collected at the time registration with the Health and Me service. Doctors’ personally identifiable information, which you choose to provide to Health and Me, is used to help you to describe and identify yourselves. You may provide additional information in your personal profile describing your credentials, professional experiences, academic background, biography and the like. Your personal profile shall be available for viewing by other registered participants of Health and Me and will be considered non-confidential and non-proprietary. Providing additional information in your personal profile beyond what is required at registration is entirely optional and can be altered or removed by you at any time. This information is exclusively owned by Health and Me.
The Information of un-registered Doctors or Health care providers is collected from the public domain. Health and Me displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. Health and Me will, however, take reasonable steps to ensure the accuracy and completeness of this information.
2. How and why we collect the Information
We collect information about our users in three ways: directly from the User, from our Web server logs and through cookies and other technologies. We do not collect personal health information about individuals, except when individuals consent to share such personal health information on the Website, to Health care providers.
The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Health and Me and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Health and Me may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any personal information of the User.
Health and Me also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. Health and Me also automatically receives the URL of the sites from where the Health and Me is accessed via a HTML links. This information is used to analyze overall trends to help Health and Me improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with third parties. Notwithstanding the above, Health and Me may share some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
Health and Me may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. Health and Me will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, Health and Me provides you an option not to save your payment details.
We use the information primarily to provide you with a personalized information, resources, and services that are most relevant and helpful to you.
3. How the information collected is used
If You are a Patient user
The Personal Information provided You is shared with Your Doctors and Healthcare providers in order to enable your doctor or healthcare provider in render their service effectively. While Health and Me takes utmost care with respect to the security of the information you decide to upload, you understand that any information that you disclose is at your own risk.
You understand that Health and Me may use certain information of yours (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, for (c) for sale or transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
Health and Me also reserves the right to use information provided by or about the Patient User for the following purposes:
(a) Contacting Patient Users for offering new products or services.
(b) Contacting Patient Users for taking product and Service feedback.
(c) Analyzing software usage patterns for improving product design and utility.
(d) Analyzing anonymized practice information for commercial use.
If You are a Health care Provider
Health and Me also reserves the right to use information provided by or about the Doctor for the following purposes:
(a) Publishing such information on the Website.
(b) Contacting Doctors for offering new products or services.
(c) Contacting Doctors for taking product feedback.
(d) Analyzing software usage patterns for improving product design and utility.
(e) Analyzing anonymized practice information including financial, and inventory information for commercial use.
iv. Health and Me automatically enables the listing of Doctors’ information on its Website for every ‘Doctor’ or ‘Clinic’ added to software. The Doctor information listed on Website is displayed when End-Users search for doctors on Website, and the Doctor information listed on Website is used by Patient Users to request for doctor appointments.
4. How and to whom Health and Me will disclose such information.
5. Access, Correction, and Deletion
If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through email@example.com. We will make good faith efforts to make requested changes in our active databases as soon as reasonably practicable. If you no longer desire to use the Website, If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through firstname.lastname@example.org. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
6. Information security
The Health and Me implements security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. Part of the functionality of Health and Me is assisting the doctors to maintain and organise such information and assisting the patients to access information relating to them. Health and Me may, therefore, retain and submit all such records to the relevant patients, or to their doctors.
i. No administrator at Health and Me will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. You are advised to log off your account after completing your work. ii. We restrict access to personal information to our employees and our business partners who may need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
iii. Health and Me does not undertake any liability for any un-authorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Health and Me by sending an email to email@example.com You shall be liable to indemnify Health and Me due to any loss suffered by it due to such unauthorized use of your account and password.
iv. Notwithstanding the above, Health and Me is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Health and Me shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Health and Me including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
7. Dealing with Third Parties
The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized Health and Me representatives or agents, and their opinions or statements do not necessarily reflect those of Health and Me, and they are not authorized to bind Health and Me to any contract. Health and Me hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
8. Third Party Links
9. Privacy of minor
Health and Me Website and Services are not intended for use by minors and we do not knowingly solicit data online from or market online to children under the age of 18. However Parents or Guardian of the Minor can access the Services for the benefit of Minor and it is implied that the person who access on behalf of minor is legally competent to represent the Minor’s interest.
10. Opt Out Procedures.
Upon initial communication from Health and Me, you may opt-out of receiving further communication from Health and Me. To be completely removed from the Health and Me mailing list, you may email: firstname.lastname@example.org. If you are using an e-mail forwarding service or other similar service please make sure to include the correct e-mail address or addresses. You may also choose to unsubscribe from promotional communications that you receive from Health and Me by clicking the ‘unsubscribe’ link provided at the end of every such promotional communication.
11. No Spam policy
Health and me maintains a strict "No-Spam" policy, which means that Health and me does not intend to sell, rent or otherwise give your e-mail address to a third party without your consent.
If you do not agree with the change in the policy at any time you could contact us through you may contact support@healthandme in to deactivate your account. If you deactivate your account, Health and me shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
Health and Me,
2nd Floor, Windsor Appartment,
Villivakkam Road, Kolathur, Chennai, India - 600 099